Privacy Policy

1. Introduction

ASW Tutors ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and tutoring services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you register for our services or contact us, we may collect:

• Full name
• Email address
• Phone number (WhatsApp)
• Grade level
• Subject preferences
• Parent/guardian contact information (for minors)

Automatically Collected Information

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Device information
• Referring website addresses

3. How We Use Your Information

We use your information to:

• Provide and manage tutoring services
• Communicate about classes, schedules, and updates
• Process registrations and payments
• Send educational materials and resources
• Improve our website and services
• Analyze usage patterns and trends
• Respond to inquiries and support requests
• Send promotional communications (you can opt-out anytime)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, email services, analytics providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL/TLS encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator

To exercise these rights, contact us at asw.tutors@outlook.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You can control cookies through your browser settings.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

8. Children's Privacy

Our services are designed for students aged 13-18. For students under 18, we require parent or guardian consent before collecting personal information. If you believe we have collected information from a minor without proper consent, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When data is no longer needed, we securely delete or anonymize it.

11. International Data Transfers

Your information may be transferred to and processed in countries outside South Africa. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.